Before you start
- Sign in with an account that has organization administrator access.
Step 1
Open Donations
Choose Donations in the organization sidebar.
Step 2
Narrow the records
Use the offered search, drive, status, or channel filters to locate the relevant contribution.
Step 3
Open a record
Review the donor, items, amount, date, and displayed order or delivery status.
Step 4
Inspect tracking or fulfillment
Use available shipment details for online item donations.
Step 5
Manage drop-off receipt
Use the offered drop-off status controls when the organization has received the pledged goods.
What happens next
You can locate a contribution and understand its current delivery or donation state.
Troubleshooting
- A drop-off pledge and a paid online order have different workflows.
- A canceled or replaced order can affect how totals and statuses are interpreted.