Before you start
- Open the relevant published drive or fundraising page.
Step 1
Find the confirmation
Open the confirmation email or the donation entry in your signed-in account.
Step 2
Open order details
Review the order reference, items, date, and displayed status.
Step 3
Check shipment information
Follow available tracking links or shipment details for physical items.
Step 4
Review each shipment
Items in one donation may have different fulfillment or shipment information.
Step 5
Keep your receipt
Retain the email receipt and contact support if a record is missing or inconsistent.
What happens next
You can locate the donation record and any tracking information currently available.
Troubleshooting
- Tracking may appear only after fulfillment progresses.
- Use the same donor email and account associated with the original contribution.