Before you start
- Sign in to the account associated with the records you want to manage.
Step 1
Locate the order
Open the donation history and select the relevant order.
Step 2
Inspect its status
Check whether fulfillment has started and whether a cancellation action is available.
Step 3
Use the available cancellation route
If the order offers a cancellation control, read its instructions before submitting a request. If there is no control, contact GiftDrive support with the order number.
Step 4
Read the response
A request is not a completed cancellation. Wait for confirmation from GiftDrive and keep the order number with that response.
Step 5
Check subsequent updates
Return to the order to check its status. Contact support if the status or response is unclear.
What happens next
You know whether a cancellation request was accepted and how to monitor it.
Troubleshooting
- Not every order is eligible for cancellation.
- A cancellation request should not be described as a guaranteed refund or completed cancellation.